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Solutions / CCaaS

Better conversations. Better experiences.

Explore contact center suppliers for voice and digital interactions, agent workflows and customer experience.

Customer interactions designed as a connected service

Contact center as a service provides cloud-based tools for managing customer interactions and agent work. It can support voice and digital channels, depending on the platform and plan. Avenvox helps you compare contact-center options around the customer journey, staffing model and systems your agents use. Begin with the interactions you want to improve and the information agents need to resolve them.

Routing, agent tools and integrations

Explore queues, skills-based routing, interactive voice response and the agent desktop. Digital channels such as chat, messaging and email should be reviewed for continuity across interactions. CRM integration can reduce switching between tools, but supported workflows and implementation effort vary. Recording, transcription, knowledge tools and AI assistance should be evaluated against specific tasks rather than assumed to be included with every seat.

Supervision and workforce operations

Supervisors may need live queue visibility, quality review, coaching and reporting. Workforce management can add forecasting and scheduling where supported. Define the measures that reflect your service goals, including resolution quality and customer outcomes alongside speed. Access permissions, recording policies and retention requirements should be agreed with the relevant business owners before launch.

A phased route to launch

CCaaS can fit customer service, appointment handling, support desks and sales operations that have outgrown basic business phone queues. Document call flows and integrations, then pilot a representative team. Plan number transitions, agent training, reporting validation and a fallback procedure. Compare named and concurrent licensing, channel charges, usage, implementation and support. Avenvox can help translate those requirements into a supplier discussion and distinguish essential capabilities from optional additions that can wait for a later phase.

Build around your needs

Start with the right questions.

01

Channels

How do customers reach you, and where should interactions connect?

02

Agents

What do agents and supervisors need to work effectively?

03

Outcomes

Which service measures and reporting will guide improvement?

Supplier portfolio

Find the right fit.

Explore options through Intelisys. Availability and suitability depend on your requirements and location.

76 suppliers found

8x8

Say Hello to CX Without Limits The 8x8 Platform for CX erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences that drive revenue, cut costs, and optimize…

Supplier overview

Say Hello to CX Without Limits

The 8x8 Platform for CX erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences that drive revenue, cut costs, and optimize operations for the new world of work.

With one integrated platform for customer and employee communications, businesses can respond to customer inquiries faster while maintaining the context and content of each engagement as it progresses through the customer journey.

Ask about 8x8

911inform

911inform is a notification and emergency management solution providing state-of-the-art tools for organizations and public safety to effectively mitigate any emergency. Expanding upon traditional 911 services, we provide situational awareness to reduce response time for emergencies. Our platform supports bi-directional communication and…

Supplier overview

911inform is a notification and emergency management solution providing state-of-the-art tools for organizations and public safety to effectively mitigate any emergency. Expanding upon traditional 911 services, we provide situational awareness to reduce response time for emergencies. Our platform supports bi-directional communication and building controls needed to manage a crisis and save valuable time successfully. The mass notification system allows the organization to instantly know the who, what, where, and when of any emergency. Any on-site security and assigned users will immediately receive a text and/or email message alerting everyone of an emergency. This opens a direct dialogue of instructions while first responders are en route. Our notifications provide the location of a call's origin, detailed interactive maps of the premises, real-time communication with on-site personnel (including first responders), and remote control of a building's security systems (i.e., doors, strobes, intercoms, and cameras).

Ask about 911inform

ACC Business

Plug into the power of the AT&T Network through ACC Business More and more businesses are choosing ACC Business every day because they have reliable technology, personal service, and low prices. ACC Business is a specialized brand from AT&T that offers an…

Supplier overview

Plug into the power of the AT&T Network through ACC Business

More and more businesses are choosing ACC Business every day because they have reliable technology, personal service, and low prices.

ACC Business is a specialized brand from AT&T that offers an essential suite of products that use the superior quality of the AT&T Global Network - the most highly acclaimed network in the world. ACC Business offers simplified products that give customers the essential telecom features they require. Their unique value proposition also provides customers and independent agents with a distinct competitive advantage.

Products you can choose from include: Managed Internet Service (MIS), Ethernet Access for MIS (EaMIS), Private Network Transport (PNT), Private Line, Local, and Long Distance services. ACC Business products are offered exclusively through our authorized agents. You will appreciate the "can-do" attitude of ACC Business, as well as our award-winning customer and technical support.

Ask about ACC Business

Access One

Founded in 1993, Access One is a privately held business technology and telecommunications provider. We deliver high-quality voice, data, internet, Managed IT Services, and more. Our team focuses on client-first service and practical solutions for growing, forward-thinking businesses. Access One is proud…

Supplier overview

Founded in 1993, Access One is a privately held business technology and telecommunications provider. We deliver high-quality voice, data, internet, Managed IT Services, and more. Our team focuses on client-first service and practical solutions for growing, forward-thinking businesses. Access One is proud to maintain a 96.1 CSAT rating, showing our commitment to customer satisfaction. We are also a 10-time Stevie Award winner for Sales and Customer Service and maintain an A+ rating from the Better Business Bureau.

Ask about Access One

AireSpring

Your Global Partner for Connectivity, SASE, Security, Managed IT, and Business Enterprise Mobility AireSpring is a leading Global Connectivity and Managed Services Provider specializing in designing, deploying, and supporting custom technology solutions for businesses anywhere in the world. With decades of expertise,…

Supplier overview

Your Global Partner for Connectivity, SASE, Security, Managed IT, and Business Enterprise Mobility
AireSpring is a leading Global Connectivity and Managed Services Provider specializing in designing, deploying, and supporting custom technology solutions for businesses anywhere in the world. With decades of expertise, we empower organizations to optimize their IT and network environments through tailored, fully managed solutions backed by our proprietary, AI-powered AIreCONTROL IT Service Management Platform.

AIreCONTROL delivers unmatched visibility, automation, and control across an organization's entire network, enabling data-driven decisions, accelerated outcomes, and seamless operations.

Why AireSpring?
With AireSpring, businesses gain access to end-to-end solutions that include:
Global Connectivity in over 190 countries
SASE and SD-WAN for optimized network performance and security anywhere in the world
UCaaS and CCaaS
Managed Mobility
Managed IT Services to simplify operations
AireSpring simplifies IT complexity by consolidating multiple technologies into a single, cohesive solution under one contract with one number to call.

Ask about AireSpring

Astound Business Solutions

Astound Business Solutions offers a full suite of data and communications services to support any business, including internet, voice, video, and network solutions. We are a facilities-based provider that offers extensive fiber density with redundancy and superior performance. Our advanced fiber-rich network…

Supplier overview

Astound Business Solutions offers a full suite of data and communications services to support any business, including internet, voice, video, and network solutions. We are a facilities-based provider that offers extensive fiber density with redundancy and superior performance. Our advanced fiber-rich network is completely diverse from other communications providers, enabling businesses to experience exceptional customer service, quicker installation, and faster resolution.

Ask about Astound Business Solutions

AT&T

About AT&T We help more than 100 million U.S. families, friends, and neighbors, plus nearly 2.5 million businesses, connect to greater possibilities. From the first phone call 140+ years ago to our 5G wireless and multi-gig internet offerings today, we at AT&T…

Supplier overview

About AT&T
We help more than 100 million U.S. families, friends, and neighbors, plus nearly 2.5 million businesses, connect to greater possibilities. From the first phone call 140+ years ago to our 5G wireless and multi-gig internet offerings today, we at AT&T innovate to improve lives.

About AT&T Business
AT&T Business offers a wide range of solutions designed to meet the needs of companies of all sizes. Our services include high-speed internet, robust networking, mobile connectivity, cybersecurity, cloud services, and IoT solutions. AT&T Business also provides unified communications tools like VoIP and video conferencing, alongside expert consulting and professional services. By leveraging advanced technology and reliable services, AT&T Business helps organizations enhance productivity, secure their operations, and drive innovation. We aim to support businesses in navigating the digital landscape and achieving their strategic goals.

Ask about AT&T

AudioCodes

AudioCodes has a wide variety of advanced voice networking and media processing products and solutions for the digital workplace. We operate in over 120 countries, 6 continents, with follow-the-sun support. We are the voice partner for your customers, no matter what they…

Supplier overview

AudioCodes has a wide variety of advanced voice networking and media processing products and solutions for the digital workplace. We operate in over 120 countries, 6 continents, with follow-the-sun support. We are the voice partner for your customers, no matter what they need or where they are.

We're often referred to as the "One Voice" company -- that's because we offer the full solution, end to end. This means one vendor for devices, applications, logistics, support, and professional services. One suite of management tools for voice network lifecycle management. We have solutions that your business needs.

Ask about AudioCodes

Avaya

Businesses are built on the experiences they provide, and every day, millions of those experiences are built by Avaya. For over one hundred years, we've enabled organizations around the globe to win -- by creating intelligent communications experiences for customers and employees.…

Supplier overview

Businesses are built on the experiences they provide, and every day, millions of those experiences are built by Avaya. For over one hundred years, we've enabled organizations around the globe to win -- by creating intelligent communications experiences for customers and employees. Avaya builds open, converged, and innovative solutions to enhance and simplify communications and collaboration -- in the cloud, on-premises, or a hybrid of both. To grow your business, we're committed to innovation, partnership, and a relentless focus on what's next. We're the technology company you trust to help you deliver Experiences that Matter.

For more on all of Avaya's offerings, please visit www.avaya.com or contact us for more information.

Ask about Avaya

Avaya ACO

Businesses are built on the experiences they provide, and every day, millions of those experiences are built by Avaya. For over one hundred years, we’ve enabled organizations around the globe to win -- by creating intelligent communications experiences for customers and employees.…

Supplier overview

Businesses are built on the experiences they provide, and every day, millions of those experiences are built by Avaya. For over one hundred years, we’ve enabled organizations around the globe to win -- by creating intelligent communications experiences for customers and employees. Avaya builds open, converged, and innovative solutions to enhance and simplify communications and collaboration -- in the cloud, on-premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.

Ask about Avaya ACO

BCN

For over 30 years, BCN has served business customers as a single-source managed network and technology solutions provider, going to market exclusively through the channel. We simplify complex technology environments from multi-location to multi-service and multi-network deployments. Through hundreds of network and…

Supplier overview

For over 30 years, BCN has served business customers as a single-source managed network and technology solutions provider, going to market exclusively through the channel. We simplify complex technology environments from multi-location to multi-service and multi-network deployments. Through hundreds of network and technology partnerships and a broad solution portfolio, we deliver consolidation, cost efficiency, and full visibility with the convenience of a single provider model.

Ask about BCN

Broadvoice

End-to-End Intelligent CX Solutions Broadvoice simplifies the complexity of modern communications so organizations can focus on what matters most: the customer experience. Our cloud-based solutions replace fragmented systems and hardware with an intuitive, unified ecosystem that’s easy to deploy, manage, and scale.…

Supplier overview

End-to-End Intelligent CX Solutions

Broadvoice simplifies the complexity of modern communications so organizations can focus on what matters most: the customer experience. Our cloud-based solutions replace fragmented systems and hardware with an intuitive, unified ecosystem that’s easy to deploy, manage, and scale. From onboarding and training to day-to-day administration, every aspect of the Broadvoice experience is designed to reduce friction and increase clarity.

By combining intelligent automation with thoughtful design, Broadvoice makes powerful technology feel human. Teams can work faster, leaders can adapt quicker, and customers get the effortless experiences they expect. With Broadvoice, simplicity isn’t just an outcome, it’s a strategy.

Ask about Broadvoice

CallMiner

CallMiner is the leading AI-powered conversation intelligence and customer experience (CX) platform, helping organizations unlock actionable insights from every customer interaction across voice, chat, email, social, and digital channels. Trusted by many of the world's leading brands, CallMiner enables organizations to improve…

Supplier overview

CallMiner is the leading AI-powered conversation intelligence and customer experience (CX) platform, helping organizations unlock actionable insights from every customer interaction across voice, chat, email, social, and digital channels.

Trusted by many of the world's leading brands, CallMiner enables organizations to improve customer experience, automate quality management, reduce compliance risk, increase agent performance, and identify opportunities for revenue growth. Beyond analytics, CallMiner's CX Automation platform leverages AI to drive real-time guidance, automated coaching, intelligent outreach, multilingual support, and virtual agent experiences that improve both customer and employee outcomes.

CallMiner represents a powerful opportunity to help customers maximize the value of their existing UCaaS, CCaaS, and CX investments while delivering measurable business results through AI-driven automation and intelligence.

Ask about CallMiner

CallTower

Transforming how we connect across the globe! Dive into the future of global communication with CallTower, where the forefront of innovation meets the vast expanse of connectivity. CallTower is revolutionizing communications through cutting-edge technology. CallTower delivers seamless Microsoft Teams, Zoom, and Webex…

Supplier overview

Transforming how we connect across the globe! Dive into the future of global communication with CallTower, where the forefront of innovation meets the vast expanse of connectivity. CallTower is revolutionizing communications through cutting-edge technology. CallTower delivers seamless Microsoft Teams, Zoom, and Webex voice solutions elevated by the integration of AI technology, comprehensive contact center solutions, and one-click failover, marking a significant milestone in the communication landscape.

Since its foundation in 2002, CallTower has grown into a leading cloud communication (unified communications, contact center, and collaboration) solutions provider for organizations expanding on a global scale. CallTower stands out by offering, integrating, and supporting top-tier solutions, including Operator Connect for Microsoft® Teams, Microsoft Teams Direct Routing, GCC High Teams Direct Routing, Microsoft® 365, Cisco® Webex Calling/UCM, Cisco® CCP, Zoom Phone, Zoom (BYOB), and a selection of four contact center options, featuring Five9 and Genesys with Professional and Managed Services.

Ask about CallTower

CBTS

CBTS is the channel's go-to partner for complex, multi-location projects, mission-critical networking and voice challenges, cloud migrations, and managed security services. Founded in 1994 and headquartered in Cincinnati, CBTS serves more than 3,000 clients and has been named to the CRN Tech…

Supplier overview

CBTS is the channel's go-to partner for complex, multi-location projects, mission-critical networking and voice challenges, cloud migrations, and managed security services.

Founded in 1994 and headquartered in Cincinnati, CBTS serves more than 3,000 clients and has been named to the CRN Tech Elite 250 for seven consecutive years, ranking #44 on the CRN Solution Provider 500. With more than 2,000 employees across the U.S. and Canada, CBTS combines the technical depth of a large systems integrator with the flexibility of a specialized partner.

As an MSP (managed service provider), CBTS delivers managed services, professional services, and technology resale across AI and data, applications, cloud, digital workplace, network and infrastructure, and cybersecurity. Every engagement is designed around one goal: give Technology Advisors and their clients a partner who scales with complexity while staying easy to work with. We win when we make you and your clients the heroes.

Ask about CBTS

Cirion

At Cirion, we provide you with a comprehensive set of digital infrastructure and technology solutions that suit your customers' needs and goals. Cirion is a leading digital infrastructure and technology provider, with a presence in twenty countries, offering a comprehensive suite of…

Supplier overview

At Cirion, we provide you with a comprehensive set of digital infrastructure and technology solutions that suit your customers' needs and goals.
Cirion is a leading digital infrastructure and technology provider, with a presence in twenty countries, offering a comprehensive suite of fiber network, connectivity, colocation, cloud infrastructure, and communication and collaboration solutions to further Latin America's progress through technology.

Cirion serves over 6,400 Latin America-based and multinational customers, including enterprises, government agencies, cloud service providers, wireline and wireless carriers, ISPs, and other leading businesses.

Cirion owns and operates a facilities-based network with 31,000 miles of terrestrial fiber network, 23,000 miles of subsea network, and eighteen data centers spanning across the Latin America region.

Cirion is committed to delivering a positive customer experience, from sales to service activation and network operations. It offers customized solutions that meet the specific requirements and expectations of its customers.

Ask about Cirion

Cisco

Cisco offers industry-leading solutions across networking, security, collaboration, observability, and AI/Cloud through leading MSPs who are Intelisys suppliers. Benefits of this approach: Broader access across Cisco's portfolio complemented by depth of MSP expertise and experience Ability to support a greater number of…

Supplier overview

Cisco offers industry-leading solutions across networking, security, collaboration, observability, and AI/Cloud through leading MSPs who are Intelisys suppliers. Benefits of this approach:
Broader access across Cisco's portfolio complemented by depth of MSP expertise and experience
Ability to support a greater number of customer outcomes across a wider array of technologies, industries, and use cases
Intelisys suppliers who are authorized MSPs of Ciscos of as September 2025:​​​​​​ AireSpring, AT&T, CallTower, CBTS, Comcast, Cox Business, EQUINIX, Frontier, Granite, IntelePeer, Lumen, Nextiva, NTT, One Source, Quest, Spectrum, TPx, T-Mobile, Verizon, XTIUM

Click here to access the solution matrix to learn more about which solutions are available via these MSPs!

Ask about Cisco

CM.com

CM.com (Euronext Amsterdam: CMCOM) is a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience. Our communication platform empowers marketing, sales, and customer support to automate engagement with customers across multiple mobile channels, driving…

Supplier overview

CM.com (Euronext Amsterdam: CMCOM) is a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience. Our communication platform empowers marketing, sales, and customer support to automate engagement with customers across multiple mobile channels, driving sales, gaining customers, and increasing customer satisfaction.

Our technology is designed to enhance people’s lives – to better connect people to each other and to the services and goods they want. In 2024, our technology continued to benefit society in many ways: from supporting government and healthcare agencies to enabling businesses to improve the customer experience of their clients, to helping event organizers deliver great events with an outstanding customer experience, and beyond.

We remain focused on developing innovative technology solutions that help our customers improve on the road ahead

Ask about CM.com

Coeo Solutions

Founded in 2014 and headquartered in Downers Grove, IL, COEO is dedicated to enhancing organizational connectivity. We specialize in improving phone and network performance, supported by our enhanced 24/7 U.S.-based client support. COEO was born from its founders' collective experience in launching…

Supplier overview

Founded in 2014 and headquartered in Downers Grove, IL, COEO is dedicated to enhancing organizational connectivity. We specialize in improving phone and network performance, supported by our enhanced 24/7 U.S.-based client support. COEO was born from its founders' collective experience in launching and managing communication companies that manage critical infrastructure and technical environments for organizations. We combined our past customer-first approaches from different disciplines and created a support model that puts your needs and your company above all else.

COEO stands out in the market by offering a customer-first, white-glove experience. We provide dedicated resources to assist your customers in building technical architecture and implementing, managing, and maintaining their telecom and network solutions.

Ask about Coeo Solutions

CommandLink

CommandLink empowers enterprises with a transformative digital strategic advantage leveraging our single-source full-stack technology solutions integrated into one cloud application. CommandLink builds Next-Generation Software-Defined Hybrid Networks (SD-WAN) with integrated managed security, unified with Cloud Communications and Collaboration software, fully integrated into the…

Supplier overview

CommandLink empowers enterprises with a transformative digital strategic advantage leveraging our single-source full-stack technology solutions integrated into one cloud application. CommandLink builds Next-Generation Software-Defined Hybrid Networks (SD-WAN) with integrated managed security, unified with Cloud Communications and Collaboration software, fully integrated into the Command|Link SaaS Platform. CommandLink’s support is service workflow integrated with monitoring, reporting, alerting, auto-support-case creation, and automated assignment to a dedicated Command|POD team of certified tier-3 engineers backed by 100% uptime SLA options. For more information visit www.commandlink.com and connect with CommandLink on LinkedIn.

Ask about CommandLink

CommunityWFM

CommunityWFM provides a unique, modern, and automated approach to contact center workforce management technology. After spending over a decade combining forecasting, scheduling, intraday management, adherence monitoring, mobile capabilities, and more into a single application, the CommunityWFM solution remains unmatched in its sophistication…

Supplier overview

CommunityWFM provides a unique, modern, and automated approach to contact center workforce management technology. After spending over a decade combining forecasting, scheduling, intraday management, adherence monitoring, mobile capabilities, and more into a single application, the CommunityWFM solution remains unmatched in its sophistication and maturity.

With two product versions, Enterprise and Essentials, CommunityWFM is delivered to customers and partners with a passion for service and world-class deployment and onboarding methodologies. Leading companies spanning many different geographies and industries rely on CommunityWFM every day as the backbone of their contact center operations.

Watch our short, live-action two-minute overview video for more information: CommunityWFM Overview - Modern Workforce Management for Contact Centers

Ask about CommunityWFM

ConnexAI

ConnexAI is an award-winning, cloud-native Conversational AI platform developed in-house by a world-class engineering team. Our end-to-end solution includes AI-powered interactions, omnichannel engagement, workforce optimization, analytics, and automation—empowering organizations to maximize profitability and productivity. Headquartered in Manchester, UK, with offices across the…

Supplier overview

ConnexAI is an award-winning, cloud-native Conversational AI platform developed in-house by a world-class engineering team. Our end-to-end solution includes AI-powered interactions, omnichannel engagement, workforce optimization, analytics, and automation—empowering organizations to maximize profitability and productivity. Headquartered in Manchester, UK, with offices across the U.S., Europe, Africa, and Australia, ConnexAI serves thousands of businesses worldwide, including leading global brands like O2, Virgin, and Betway, powering billions of intelligent customer interactions daily. Visit us at www.connex.ai.

Ask about ConnexAI

Content Guru

Content Guru is a global leader in cloud communications, providing a powerful Contact Center as a Service (CCaaS) platform called storm. Unlike other CCaaS solutions, storm was built from the ground up as a public cloud offering, and its unique architecture is…

Supplier overview

Content Guru is a global leader in cloud communications, providing a powerful Contact Center as a Service (CCaaS) platform called storm. Unlike other CCaaS solutions, storm was built from the ground up as a public cloud offering, and its unique architecture is designed to handle the most complex, mission-critical customer experience (CX) needs at enterprise scale.

We don't just offer a feature list -- we provide a single, unified, and highly secure platform that powers all customer engagement, from simple inquiries to complex, multi-channel journeys. This makes us the go-to choice for organizations that can't afford a single moment of downtime or a breach in security.

Ask about Content Guru

Cox Business

Cox Business, a division of Cox Communications, delivers scalable, customized solutions, including Internet, phone, cable, networking, and security services. Serving over 350,000 businesses across diverse verticals—retail, healthcare, education, government, and Fortune 500 companies—Cox Business invests in infrastructure to ensure reliability and performance.…

Supplier overview

Cox Business, a division of Cox Communications, delivers scalable, customized solutions, including Internet, phone, cable, networking, and security services. Serving over 350,000 businesses across diverse verticals—retail, healthcare, education, government, and Fortune 500 companies—Cox Business invests in infrastructure to ensure reliability and performance. With $16 billion invested in upgrades, a growing fiber optic network, and acquisitions like Segra and Logicworks, Cox is expanding access to cutting-edge technologies like Edge cloud compute.

Designed for scalability, Cox services adapt to your customers’ needs, offering redundancy, 24/7 monitoring, and innovative solutions in security, healthcare, and infrastructure. Cox Business keeps your communications reliable and your business future ready.

Ask about Cox Business

Supplier names and logos belong to their respective owners. Listings reflect the Intelisys portfolio and do not imply a direct Avenvox partnership or certification.

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