Channels
How do customers reach you, and where should interactions connect?
Solutions / CCaaS
Better conversations. Better experiences.
Explore contact center suppliers for voice and digital interactions, agent workflows and customer experience.
Customer interactions designed as a connected service
Contact center as a service provides cloud-based tools for managing customer interactions and agent work. It can support voice and digital channels, depending on the platform and plan. Avenvox helps you compare contact-center options around the customer journey, staffing model and systems your agents use. Begin with the interactions you want to improve and the information agents need to resolve them.
Routing, agent tools and integrations
Explore queues, skills-based routing, interactive voice response and the agent desktop. Digital channels such as chat, messaging and email should be reviewed for continuity across interactions. CRM integration can reduce switching between tools, but supported workflows and implementation effort vary. Recording, transcription, knowledge tools and AI assistance should be evaluated against specific tasks rather than assumed to be included with every seat.
Supervision and workforce operations
Supervisors may need live queue visibility, quality review, coaching and reporting. Workforce management can add forecasting and scheduling where supported. Define the measures that reflect your service goals, including resolution quality and customer outcomes alongside speed. Access permissions, recording policies and retention requirements should be agreed with the relevant business owners before launch.
A phased route to launch
CCaaS can fit customer service, appointment handling, support desks and sales operations that have outgrown basic business phone queues. Document call flows and integrations, then pilot a representative team. Plan number transitions, agent training, reporting validation and a fallback procedure. Compare named and concurrent licensing, channel charges, usage, implementation and support. Avenvox can help translate those requirements into a supplier discussion and distinguish essential capabilities from optional additions that can wait for a later phase.
Build around your needs
Start with the right questions.
Agents
What do agents and supervisors need to work effectively?
Outcomes
Which service measures and reporting will guide improvement?
Supplier portfolio
Find the right fit.
Explore options through Intelisys. Availability and suitability depend on your requirements and location.
76 suppliers found
Vonage Business
Vonage, a part of Ericsson, creates technology that empowers enterprises and equips developers to lead the next era of digital transformation. Its AI-powered platforms and tools enable new value creation and innovative customer experiences across mobile networks and the cloud. The company's…
Supplier overview
Vonage, a part of Ericsson, creates technology that empowers enterprises and equips developers to lead the next era of digital transformation. Its AI-powered platforms and tools enable new value creation and innovative customer experiences across mobile networks and the cloud. The company's technology portfolio includes Network APIs, CPaaS, CCaaS, and UCaaS solutions. Trusted by enterprises across industries and embraced by developers around the world, Vonage is committed to reimagining every digital interaction.
Waterfield Technologies
Waterfield Tech designs and deploys advanced CX solutions, integrating CRM systems, automation, and self-service applications powered by proprietary IP. Managing hundreds of thousands of SaaS licenses that route billions of interactions daily, Waterfield is a multi-time Partner of the Year with global…
Supplier overview
Waterfield Tech designs and deploys advanced CX solutions, integrating CRM systems, automation, and self-service applications powered by proprietary IP. Managing hundreds of thousands of SaaS licenses that route billions of interactions daily, Waterfield is a multi-time Partner of the Year with global CX leaders. Uniquely skilled in both legacy ACD and modern CCaaS/UC tech, they help clients migrate seamlessly. Intelisys partners gain access to conversational AI resources and Xcelerate -- a plug-in that speeds Twilio Flex deployment from months to days -- delivering complete, data-driven contact center solutions.
XTIUM
Technology Advisors choose XTIUM because today's IT leaders are being asked to do more than ever—with the same teams, budgets, and resources. They're navigating rising cybersecurity threats, increasingly complex cloud and network environments, growing end-user expectations, and the pressure to adopt AI…
Supplier overview
Technology Advisors choose XTIUM because today's IT leaders are being asked to do more than ever—with the same teams, budgets, and resources. They're navigating rising cybersecurity threats, increasingly complex cloud and network environments, growing end-user expectations, and the pressure to adopt AI safely and effectively.
XTIUM helps clients cut through that complexity.
As a full-stack MSP, we deliver Enterprise Help Desk, Managed Network Services, Managed Cloud, Managed Security, Professional Services, and XTAI—our security-first AI platform that helps organizations govern, manage, and scale AI initiatives responsibly.
Zayo
Are your clients ready for the bandwidth they'll need tomorrow? Zayo provides mission-critical bandwidth across North America and Europe. Our network allows your clients to: Process huge amounts of data Build strategic cloud connections Have a flexible hybrid working environment Secure your…
Supplier overview
Are your clients ready for the bandwidth they'll need tomorrow?
Zayo provides mission-critical bandwidth across North America and Europe.
Our network allows your clients to:
Process huge amounts of data
Build strategic cloud connections
Have a flexible hybrid working environment
Secure your transmissions
Zayo is one of the only providers actively investing in growing and modernizing our network infrastructure to meet the needs of today's digital business environment. Our future-ready network spans over 16.8 million fiber miles and 141,000 route miles.
Communications Infrastructure Solutions
Voice and collaboration
Managed edge and security
Network connectivity, fiber, and transport.
Combined with our Tier 1 IP backbone and CloudLink service, Zayo provides low-latency private connectivity that attaches enterprises to public cloud environments.
Our ideal joint clients are mid-market to large enterprises, including wireless and wireline carriers, education, finance, healthcare, manufacturing, media and entertainment, retail, and transportation.
Supplier names and logos belong to their respective owners. Listings reflect the Intelisys portfolio and do not imply a direct Avenvox partnership or certification.
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