Industry guide
Match patient access, clinical calling and contact-center workflows to the right communications product.
A clinic replacing desk phones and a health system redesigning patient access have different needs. Write down the journey before choosing a platform: a clinician initiates a call from Epic, a receptionist identifies an incoming caller, or a scheduler handles a queue while working in the EHR. The required product and integration can change with each scenario.
Name the Epic application, version, modules and hosting arrangement. Ask whether the proposed connector only launches a call, retrieves patient context or writes information back. Identify licensing from all involved suppliers and who supports failures between systems. A video-visit integration is not proof of phone-system integration. Use synthetic patient records in the demonstration.
Bring the teams responsible for privacy, security and clinical systems into the evaluation. Review data flows, access, recording and transcription settings, retention and the relevant agreements. Do not assume a product label makes the entire deployment compliant. Keep patient information out of an initial Avenvox sales inquiry.
This is a curated evidence set, not an exhaustive supplier ranking. Industry positioning does not establish a particular integration, certification or suitability for your deployment. Confirm the exact product, connector, licensing and support scope.
5 research matches
Documented product workflow
Zoom Phone
Zoom documents click or tap to call from Epic Haiku, Canto and Hyperspace.
Confirm supported Epic environment, deployment requirements and the procurement route through Avenvox. This does not establish a full patient-access workflow.
Research candidate: Avenvox procurement and support arrangements must be confirmed.
Reviewed 2026-09-30
Documented integration
Zoom Contact Center
Zoom publishes setup guidance for a voice-channel Epic integration.
Confirm current prerequisites, supported Epic versions and licensing. Treat this separately from Zoom Phone and video visits.
Research candidate: Avenvox procurement and support arrangements must be confirmed.
Reviewed 2026-09-30
Vendor-described direct integration
Five9 Fusion for Epic
Five9 describes Fusion for Epic for connecting contact-center voice workflows with Epic, including Cheers and Cadence.
Request a demonstration of the exact workflow, current availability, prerequisites and implementation scope.
Reviewed 2026-09-30
Partner-mediated integration
8x8 Contact Center + SpinSci
8x8 announced an Epic integration through its SpinSci partnership and Patient Assist technology.
Confirm current connector availability, separate licenses, data flow and support ownership. Do not assume this is included in a basic phone license.
Reviewed 2026-09-30
Partner-mediated integration
RingCentral healthcare solution + SpinSci
RingCentral announced EHR integrations including Epic through SpinSci.
Confirm the current RingCentral product edition, connector package and supported workflow; the source is a 2024 announcement, not a current entitlement sheet.
Reviewed 2026-09-30
Tell us your industry, users and locations, current technology, target date and the workflow you need. We will help qualify product fit and implementation responsibilities.
Discuss your requirements