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SuccessKPI is a cloud-native analytics and automation platform designed specifically for contact centers, aiming to optimize customer interactions, improve agent performance, and enhance operational efficiency. The company provides a comprehensive suite of tools that allow contact centers to manage, analyze, and act on data insights seamlessly. Their platform brings together advanced analytics, AI-driven automation, and real-time monitoring capabilities, enabling contact centers to make informed, data-driven decisions that enhance customer satisfaction and operational effectiveness.

Real-Time Analytics: SuccessKPI provides robust analytics capabilities.
AI and Automation: The platform incorporates AI-driven tools for automation.
Agent Performance Management: SuccessKPI offers tools for monitoring and managing agent performance, helping supervisors to provide timely feedback and coaching.
Omnichannel Support: The platform supports a range of communication channels.
Scalability and Security: SuccessKPI's solutions are designed to scale easily as the contact center’s needs grow, ensuring robust data security and compliance with industry standards.

Deft, a Summit company, is a trusted provider of managed IT services for SMBs to the Fortune 500. We provide award-winning colocation, cloud, and network services in top data centers worldwide. Deft is a SOC 2 audited company and PCI-DSS compliant. We are proud to be an 8-time Inc. 5000 Honoree.

Your Trusted and Proven Ally in Wireless Management
At Hyperion, we’re the experts in wireless business solutions, offering a complete end-to-end service for the entire wireless device lifecycle. From innovative portfolio solutions to logistics as a service, field service management, and managed mobility services, we’ve got it all covered. With our expertise, businesses can forget about the hassle of investing in and maintaining their own wireless support infrastructure. We’ll save them time, money, and resources so they can focus on what truly matters—growing their business.

TailWind is an IT logistics company that delivers a seamless combination of connectivity, network operations, telecom expense management, and field services—purpose-built for enterprise customers with complex, multi-site environments.

Stats and Highlights

73.4% enterprise win rate YTD
0.55% enterprise churn vs. 1.5% industry average
Broadband MTTR: 7.68 hours/DIA MTTR: 2.26 hours
15 seconds: Average time to answer incoming calls
100% U.S.-based support
14.5% average monthly savings through service consolidation
Every solution includes proactive monitoring, consolidated invoicing, dedicated project management, and an online operations portal.

Talkdesk is leading the charge to rid the world of bad customer experiences. We use AI to supercharge the contact center and hyper-personalize the customer journey. We provide autonomous virtual agents that resolve customer inquiries independently, intelligent copilots to help agents deliver the highest level of service, and deep analytic capabilities to optimize the customer experience. These capabilities are built on a cloud-native customer experience platform with a common data model and shared services. The system is no-code, so you can train and update AI models without relying on data scientists. If you're worried about transparency and losing control, we built generative AI observability dashboards to help root out biases or misinformation. If you are in an industry with unique needs and regulations, our industry clouds can help you accelerate ROI with prebuilt workflows and pre-trained AI models. It's easy to understand why companies that love their customers use Talkdesk.

Tangoe pioneered technology expense management more than twenty-five years ago, and today, we are the industry leader driving innovation through AI-powered automation, 70+ patents, and the largest ecosystem of global partners. We specialize in helping enterprises of all sizes save money, utilize IT resources more effectively, and gain visibility and control over their spending and mobile devices. With the industry's first complete solution for telecom, mobile, and cloud cost optimization alongside the largest technology spend under management, Tangoe is the preferred partner for complete lifecycle solutions built on AI and hyper-automation to help partners drive productivity, business continuity, and value delivered by an award-winning customer support and implementation model.

Tangoe has the broadest global ecosystem of partners from 400+ global carriers to 300+ SaaS integrations, finance/HR software, and all the major IaaS providers.

Contact your channel manager to discover new revenue opportunities by selling Tangoe services to your clients.

TekSecute Technology Group has established itself as a reliable advisor to ownership and management groups across the United States, with over 25 years of experience in the Hospitality and MDU vertical. Our extensive track record in this industry makes us a trusted partner for businesses seeking guidance and expertise. 
 
Hospitality:
At our company, we have a dedicated team of Hospitality experts who are well-versed in the specific standards of various hotel franchises. Through our agreements with approved partners of all the major hotel franchises, we are able to provide you with the authorized solution for all your hotel technology requirements.

MDU (Multi-Dwelling Units):
When working with our MDU clients, our team consistently adopts a targeted approach to cater to their technology requirements. In today's context, MDU owners are keen on incorporating a wide range of technologies within their premises and transforming them into resident-centric services. We facilitate this transition seamlessly, ensuring convenience and profitability.

Throughout the entire process, our committed business development, project management, and service management teams will closely collaborate with you to guarantee a seamless installation and continuous support for your property.

With our Full Cycle Project Management services, we cover all technologies from start to finish. As your dedicated Single Point of Contact, we take care of Engineering, Installations, Updates, and Escalations. You no longer have to juggle multiple projects or handle the complexities of coordinating with different project managers.

Kick Off - Our Project Managers keep you & your clients informed throughout the life of the project by setting and adhering to deadlines, managing any brand standards and mitigating any potential risks proactively.

Procurement - Leveraging an extensive supplier network, TekSecute Technology Group ensures our clients receive their equipment on time ensuring project timelines are being adhered to.

Installation - Our Project Managers schedule installations and notify all parties of dates. TekSecute's Project Managers oversee that proper training and materials were provided ahead of the installation and all parties involved have knowledge of current statuses.

Completion - We ensure installations were completed to satisfaction and setup a post installation call to go over project details and customer satisfaction. Going the extra mile to confirm that billing has stopped for old services and new bills are set up correctly.

Telefónica is one of the world's largest fully integrated, Tier 1 telecommunication providers. We have a presence in 28 countries with full operations in 12 of them and an extended presence in a further 16. We serve multinational businesses—especially those that have a presence in Latin America or Europe. Our global network reaches 129 countries, providing connectivity and IT solutions to more than 340 million customers.

Business Offerings

WAN: MPLS—Layer 3 Services, Global LAN Layer 2 over our MPLS, P2P
IPL: Capacity Services (example: On-Net with Telefónica’s own Latin American submarine cable SAM-1> 100 MB up to 10 GB Lambda)
Unified Communications: 1000 seats or more
SIP
ITFS (International Toll Free Service)
IoT: M2M—Global SIM with Cisco Jasper or Telefónica’s “Smart” platform
Cybersecurity solutions
Colocation
Cloud: Telefónica’s virtualized data center, which is cloud-enabled managed hosting or managed IaaS
Satellite Services

Telespace enables rich communication experiences that drive better customer outcomes.

Telespace modernizes today's customer and employee experience platforms by delivering communication cloud services that make business collaboration easy. Monthly subscriptions provide secure access to Talkdesk UCaaS and CCaaS, Cisco-Powered voice, video, and contact center applications. Understand the complete customer journey. Through a combination of consulting and technology, Telespace delivers custom, scalable software that is unique to every organization.

Telesystem has been empowering businesses across the country for over 30 years with a wide range of cybersecurity, networking, and communication solutions. We help our customers overcome some of the biggest and most complex challenges in modern IT, from protecting workforces from cyberthreats to ensuring greater network dependability through SD-WAN implementations.

Telesystem has dedicated truck rolls for installations, and each order is assigned a project coordinator who serves as a single point of contact throughout the service delivery process, as well as 30 days after turning up.

Telesystem works alongside businesses and our partners to design reliable and flexible communication solutions to address each business’s unique requirements for performance, security, and cost. Everything from our customizable solutions to our private colocation exists to ensure our customers are getting the most out of their IT infrastructure, while allowing room for growth and freeing their resources to focus on their business success.

Telstra is a leading telecommunications and technology company that has been operating in the Americas for over 25 years, providing data and IP transit, internet connectivity, network application services, and managed services to over 500 businesses in 160 cities in the region. Our products and services are supported by one of the largest fiber optic submarine cable systems, reaching Asia-Pacific and beyond. With licenses in Asia, Europe, and the Americas, and access to more than 2,000 points-of-presence around the world, we provide connectivity to more than 200 countries and territories globally. Through our unparalleled network reach and reliability, as well as market-leading customer service and expertise, we connect businesses in the Americas to some of the world’s fastest-growing economies, including China, India, Asia Pacific, and Australia. For more information, please visit www.telstrainternational.com/us.

At Third Wave Innovations, we've redefined the way organizations manage risk. Our cutting-edge approach combines the power of the C4 Intelligence Platform with our unmatched expertise in services. Together, we seamlessly unify your network and security data into a single, intuitive interface, enhancing your operational efficiency and fortifying your security measures. With our comprehensive suite of services, you gain access to a wide range of operational and security solutions, ensuring robust protection for your organization.

threatER is a comprehensive cybersecurity platform that provides active network defense by automating the discovery, enforcement, and analysis of cyber threats at scale. threatER offers a wide range of solutions to proactively and automatically safeguard organizations against cyber threats. Their patented solution effectively blocks all known threats on inbound and outbound traffic at the network layer, enabling the rest of the modern cybersecurity stack to do its job more efficiently. Your security stack is better with threatER. For more information, find us at threater.com.

Thrive is a NextGen global technology outsourcing provider that empowers small and mid-market organizations to transform their technology into a strategic advantage. Offering a breadth of services from AI and cybersecurity to cloud, compliance, and traditional MSP/MSSP solutions, Thrive's team of seasoned experts develops strategies that standardize, scale, and automate technology to achieve outsized ROI. From advisory services to a 24/7/365 SOC and NOC, Thrive provides end-to-end IT and cybersecurity management so clients can focus on innovation and growth. With Thrive, your business is always supported and always secure. Learn more at www.thrivenextgen.com or follow us on LinkedIn.

TierPoint is a trusted national provider of hybrid IT infrastructure, helping organizations modernize, secure, and scale their digital environments. We deliver platform-agnostic solutions spanning colocation, private and multitenant cloud, disaster recovery, and security services. With forty world-class data centers across twenty U.S. markets and expanding capacity nationwide, TierPoint combines enterprise-grade reliability with local expertise at the edge. As one of only fourteen VMware Pinnacle Partners and a recognized leader in Microsoft Azure Local Services, TierPoint empowers businesses to achieve performance, compliance, and continuity -- supported by our proven team of U.S.-based experts.

Founded in 2000 in Birmingham, AL, MLS Direct Network quickly established itself as a standout in the payment processing industry by prioritizing agent needs and delivering exceptional customer service. In 2016, adapting to the industry's rapid advancements, the company relocated to Austin, Texas, rebranding as Titanium Payments. This move signaled a shift to a technology-first model, aligning with fintech innovation.

As a full merchant services acquirer, Titanium Payments integrates with various gateways and POS equipment options. Our payment solutions include accepting all major credit cards, ACH transactions, and gift cards. Our in-house development team specializes in seamlessly integrating into your existing systems, operational needs, and customer journey. This comprehensive approach ensures Titanium Payments stays at the forefront of the dynamic, technology-driven payment processing industry, keeping our partners and clients ahead in a rapidly evolving market.

TitanNGN is the agent-focused sales division of White Label Communications, purpose-built to support master agents, sub-agents, and strategic advisors in delivering modular communications and customer experience (CX) solutions.
TitanNGN enables agents to lead with multiple entry points, including:
SMB UCaaS/CCaaS
Enterprise CCaaS
CPaaS (voice and messaging)
Network Monitoring
ePOTS/ePRI replacement
Unlike point-solution vendors, TitanNGN operates as a modular platform that allows customers to start where it makes sense and scale without re-platforming. Agents benefit from urgency-driven entry products, mid-market expansion opportunities, and enterprise CX solutions -- all supported under a single operational backbone.

TitanNGN is structured to be channel-first, with dedicated Channel Managers supporting agent recruitment, enablement, deal strategy, and long-term account expansion.

Commitment to Quality Products and Customer Excellence
Serving customers since 1993, TouchTone offers voice and connectivity services from dozens of leading carriers and technology partners, and also leverages its nationwide owned and operated network to provide guaranteed uptime and flexible business solutions. The New Jersey-based company prides itself on providing the highest quality service at the most competitive rates, while always maintaining first-class customer service.

Unsurpassed Customer Service
Our stellar, always-available dedicated support staff separates TouchTone from the rest. Our customers range from small businesses to some of the biggest names in the emergency response industry -- all of whom equally count on TouchTone for their business-critical communications. No matter your business size, each customer is provided with first-rate service and support. With our in-house support, engineering, provisioning, billing, and network operations center, our team is equipped with the expertise required to address any concern or answer any question.

TPx is your sidekick for smart IT -- helping organizations connect, secure, and grow with confidence. Leveraging decades of experience, TPx delivers managed services for cybersecurity, networks, and cloud communications that reduce risk and maximize the value of IT investments.

Over the last two decades, UbiStor has helped our customers eliminate the complexity and risk of managing backup, disaster recovery, and cyber resilience on their own. Our team of experts delivers co-managed data protection services, including disaster recovery planning, recovery testing, runbook creation, immutable storage, cloud recovery, and 24/7 monitoring and support. By combining proven processes with industry-leading technologies, our customers can recover faster, strengthen their security posture, and maintain their compliance requirements. UbiStor’s recovery expertise gives IT teams the confidence that their critical data, applications, and operations are protected and available when they are needed the most.

UBIX is a pioneer at the intersection of Generative AI and Reinforcement Learning, driving business-led actionable insights and automation. Our patented no-code SaaS platform contextualizes and presents data from inside and outside the enterprise in minutes, not days, ensuring AI and ML innovation transformation.

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Learn more at www.ujet.cx.

Unisys is a global IT managed service provider that delivers cloud, cybersecurity, digital workplace, and enterprise computing solutions that help organizations adapt and grow with confidence and speed. Recognized by industry analysts as a leading technology services provider, Unisys' track record of success reflects measurable outcomes. Clients trust Unisys to modernize their infrastructure, secure their operations, and keep their people productive -- wherever they work. With disciplined execution, deep sector expertise, and a specialized portfolio of AI capabilities, Unisys is the partner organizations turn to when it matters most.

Uniti's quality-first approach connects customers to new opportunities and possibilities by leveraging its nationwide network to deliver a full suite of advanced communications services. We provide fiber-based broadband to residential, small, and enterprise business customers in 18 states, managed cloud communications, networking, and security services for mid-to-large enterprises and government entities across the U.S., and customized wavelength and dark fiber solutions for carriers, content providers, and hyperscalers in the U.S. and Canada. Uniti, a privately held company headquartered in Little Rock, AK, operates three brands, including Kinetic, Uniti Solutions, and Uniti Wholesale.